A service request is a conversation about your project. It does not place a paid order or start a subscription.
Provider and agreement
Provider details are in the Legal notice. Light is a free text assistant with fair-use limits. Pro, VIP, media production, assistants, websites, domains, hosting, SSL, support and security are supplied only under the written offer you accept. That offer identifies the provider, deliverables, limitations, deadlines, revisions, prices, taxes, payment schedule, renewal and cancellation terms. No payment is taken by this enquiry form.
Estimates, delivery and service levels
Website and builder prices are preliminary EUR estimates. Mixed one-off, monthly and yearly amounts are shown separately. Consumers receive the total price including applicable taxes and unavoidable charges before agreeing. Work starts after agreement and any agreed payment. Delivery depends on timely materials and feedback. Monitoring availability is distinct from guaranteed response or recovery times; any SLA must be agreed in writing. Emergency work is best effort and cannot guarantee restoration of all lost data. No rankings or absolute protection are guaranteed.
Materials, rights and acceptable use
You must hold rights to supplied material and documented permission for any real face or voice. The offer defines delivered-file licences, third-party restrictions and whether source files or exclusive rights are included. AI output may not be unique or copyrightable in every jurisdiction; keep required AI disclosures. We do not publish your work as a case study without permission. Illegal content, fraud, phishing, malware distribution, non-consensual impersonation and spam are prohibited. Security testing requires the asset owner’s authorisation.
Consumer withdrawal
EU consumers normally have 14 days from conclusion of a distance service contract to withdraw without giving a reason. Send a clear statement to hello@jangera.ai identifying your name, contact, contract, service and date. Starting a service during this period requires your express request; a proportionate amount may be payable on withdrawal. Loss of withdrawal rights for fully performed services or digital content requires the specific prior consent and acknowledgement required by law. The enquiry checkbox does not waive these rights. Refunds due are made within 14 days by the original method unless agreed otherwise.
Problems, cancellation and disputes
Report defects or complaints to hello@jangera.ai with your request or contract reference. We acknowledge and handle them within applicable statutory periods. Mandatory consumer remedies remain available. Recurring billing, cancellation and handover are specified in the offer; an enquiry itself never renews. Liability is subject to mandatory law and nothing here removes non-excludable rights. Contact us first to resolve a dispute; available consumer redress is described in the Legal notice. Changes apply prospectively and do not silently alter accepted contracts.