Key takeaways
- Define what is monitored and who acts on each alert.
- Check response targets, exclusions and restore tests in writing.
- Keep ownership of accounts and a clear exit and handover process.
Separate three jobs
Hosting provides resources. Monitoring detects a problem. Administration investigates and fixes it within an agreed scope. “24/7” needs a precise meaning: continuous checks, an on-call person, or a contractual response target are different commitments.
Ask these questions
- Which site, services and dependencies are covered?
- Who receives alerts, and what happens if that person does not respond?
- Are security updates tested, and is rollback included?
- Where are backups stored, and when was a restore last tested?
- What response targets apply to each incident severity?
- What costs extra: migration, major upgrades, attacks or application changes?
Keep control of your project
Use separate named accounts and grant only the access needed. Keep a record of domains, providers, renewal dates and backup locations. Agree how access and data are handed over when support ends.
We can combine managed servers, website care and security. If your service is already down, start with emergency help.
Further reading
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